Privacy Policy
How Robert Whitfield MD PLLC collects, uses, and protects your personal information.
Last updated: August 4, 2026
1. Introduction
Robert Whitfield MD PLLC ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.drrobertwhitfield.com and when you engage with our medical practice.
Our practice is located at 2530 Walsh Tarlton Ln, Suite 100, Austin, TX 78746. You may contact us regarding privacy concerns at (512) 643-5298.
2. HIPAA Compliance
As a medical practice, we are a Covered Entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We maintain strict compliance with HIPAA Privacy and Security Rules regarding the use and disclosure of Protected Health Information (PHI). Your medical records and health information are protected by federal law and will only be used or disclosed as permitted or required by HIPAA.
A separate Notice of Privacy Practices (NPP) is provided to all patients at the time of their first visit, which details your rights under HIPAA, including the right to access, amend, and request restrictions on your PHI.
3. Information We Collect
Personal Information
We may collect the following personal information when you interact with our website or practice:
- Name, email address, and phone number (when you submit a contact form or book a consultation)
- Medical history and health information (when you become a patient)
- Payment and billing information (processed securely through third-party payment processors)
- Demographic information provided voluntarily
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search terms
- Device type and operating system
4. How We Use Your Information
We use collected information to:
- Provide medical care and manage your treatment
- Schedule appointments and communicate with you about your care
- Process payments and manage billing
- Improve our website and patient experience
- Send educational content and practice updates (with your consent)
- Comply with legal and regulatory requirements
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Third-Party Services
We use the following third-party services that may collect or process your information:
- Symplast: Practice management and patient communication platform
- Payment processors: Secure processing of credit card and payment transactions
- Google Analytics: Website traffic analysis and reporting
- Klaviyo: Email marketing communications (opt-in only)
- Vercel: Website hosting and delivery
Each third-party service maintains its own privacy policy governing the use of your data. We encourage you to review their respective policies.
7. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS), secure storage systems, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- File a complaint with the U.S. Department of Health and Human Services if you believe your HIPAA rights have been violated
9. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Robert Whitfield MD PLLC
2530 Walsh Tarlton Ln, Suite 100
Austin, TX 78746
Phone: (512) 643-5298